Branch
Branch Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Branch reviews show a 2.6 star rating from 223 reviews, 21% would likely recommend. Consumers are mostly neutral; rating distribution leans unfavorable. Reviewers value privacy, data security, and billing practices.
Key Takeaways for Future Customers
- Expect easy loan application and quick access to funds when approved.
- Common issues include delays in loans reflecting in wallet and problems with auto-pay.
- Many seek refunds or disputed billing resolution.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and unresponsive support.
- Repeated reports of refund denials and unresolved fraud claims.
- Technical and account access problems lock users out or block transactions.
Positive Feedback
Users report loans are easy to apply for and money is easy to get when the process works as expected.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Branch reviews show a 2.6 star rating from 223 reviews, 21% would likely recommend. Consumers are mostly neutral; rating distribution leans unfavorable. Reviewers value privacy, data security, and billing practices.
Key Takeaways for Future Customers
- Expect easy loan application and quick access to funds when approved.
- Common issues include delays in loans reflecting in wallet and problems with auto-pay.
- Many seek refunds or disputed billing resolution.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and unresponsive support.
- Repeated reports of refund denials and unresolved fraud claims.
- Technical and account access problems lock users out or block transactions.
Positive Feedback
Users report loans are easy to apply for and money is easy to get when the process works as expected.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Won't refund stolen money that was their fault
I got my money back and an apology. I greatly appreciate that.
It seemed to be miscommunication between staff. I get that, being I also work somewhere in which shift change totally messes stuff up.
I suggest improving that by keeping notes in people's profiles. That worked well with my other bank.
They keep immediately closing my case appeals for my disputes. Customer support is still impossible. The last person I who actually answered my email was rude and passive aggresive.
Note, I live in Wisconsin. I've never been to California and don't have Uber Eats, which I did tell my bank. Immediately after the first charge, another Uber Eats charge for $47.30 was approved, followed by another Uber Eats charge for $46.20. Within 1 minute of each other, and in the same location.
I received text messages from Branch when this happened, alerting me of fraud, saying they denied the charges. The charges went through. I started a claim the morning of the 8th. All three charges went through.
I was only given provisional credits for the $35.45 charge, while my other two charges were denied. They claim the first one wasn't me, yet the next two were??? How does that make sense! I provided them with proof of the fraud alert text where it claimed to have denied ALL THREE charges and that I responded it wasn't me playing the orders.
I filed an appeal with immense evidence and was immediately denied, with ZERO investigation! Someone in the support email said to call, I tried everyday for weeks and the AI bot named Alex said I wasn't "allowed" to talk to with a real worker regarding my concerns. The email workers say to call, and the call bot says to email. I have been dealing with this, trying to contact this company for 2 weeks!
I even provided evidence I was at Mcdonalds in my Wisconsin during the time these food orders in California were placed. I am only one of many Branch customers experiencing this!
They are awful and could care less about their customers. They kept changing who was "on my case" in the dispute email thread, all giving different phone numbers that don't work.
Preferred solution: Full refund
Pueblo, Colorado
My card is not working I need my money
There is No live agents. Only a bot who can not solve your problem.
I need my 1800. Who can I talk to ?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Clermont, Florida
- - Fraudulent card opened in my name; money moved to Uber Pro card then out.
- - Branch long holds; only email fraud reports; Uber still transfers to a closed card.
Bank said I had to resolve it with Branch but contacting them is impossible especially to talk to the Fraud dept.
You see this is the response I got below even though I sent and email describing everything again. The just refer me back to the phone where you get put on hold and never get to speak with the fraud dept.Nov 17, 2025, 16:44 CSTHi Christopher, Thank you for reaching out!
If you would like to speak with a Support agent over the phone, you can do so by calling us at 1 (866) 547-****. We are open from 9 a.m. to 5:00 p.m. CST.
Monday–Friday. You can also call the number on the back of your card 24/7 for self-service phone options like reporting your card lost or stolen, updating your PIN, or checking your balance.
We look forward to assisting you! Best,ReyBranch Support
I only got to speak with an agent once to take my report, but I can't even speak with anyone in the fraud department. They only contact you by email. They said it was my fault and I did it with my own biometrics. Even though I had the card canceled, Uber is still sending money to this closed card from my account, and I have not been able to reach anyone on the phone at Branch after trying for a week.
This card is issued by Evolve Bank, and it's a Mastercard, but they say they don't take responsibility for this and that I need to contact Branch. How could Mastercard even partner with a scam company like Branch and not even help resolve this? You can't give these people your golden name of Mastercard and let them tarnish it. Branch has no right to even have this responsibility of access to people's accounts and private info if they can't even support the card.
Evolve Bank, which is a partner with Branch, was trying to be helpful, but they even told me I need to deal with Branch for the Uber Pro card. Even Uber won't take responsibility for this. Uber support says sorry, call Branch. So now I'm out a lot of money, and more was even taken after I filed the report.
The only two times I even spoke with someone, I couldn't even understand them, and they were reading a script.
How do you have debit card support with the Mastercard name on it, and you can't even speak well or speak fluent English? I think Mastercard and Evolve Bank should revoke Branch's right to issue this card.
- Repay amount pending problems
- Reps read script
- Reps cant speak fluent english
Preferred solution: Full refund
User's recommendation: Stay away from Uber Pro card and Branch
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Malé, Kaafu Atoll
Account Help
My account unlock pls
I am working foreign
My sim is not working
Not coming otp verification
Otp not coming
My account is locked
Amsterdam, North Holland
I applied for loan but not yet reflected to my wallet. I sent them message since Monday 3rd November no feedback
- - Applied for a loan on 3 November; expected it to reflect in 2 hours.
- - As of 5 November it has not reflected; loan has been helpful and repaid on time.
I applied for loan on 3rd November and am ask in 2 hours it will reflect. But today is 5th November it has not reflected and I have sent them message but no feedback yet.
Please I want you to fix up the problem and get back to me. This loan has been helpful to me and I repay on time too.
So I don't know what the problem is. Thank you
Preferred solution: The loan... And Reason it delayed to reflect on my Branch account wallet.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: 2 times money ditucted my account
Company fixed the issue and I have been provided with partial refund.
I already paid my loan repayment amount but autopay again debited my money.so I refund money please.
Preferred solution: Full refund
Guwahati, Assam
Loan issue
My last loan amount have paid before due date but now I am not able to get loan again so I request to branch team
- 8000
Preferred solution: Loan issue
Phoenix, Arizona
Unacceptable timeframe to release funds from a deposit provided at a hotel stay
- - Support said funds would be returned 30 days after a hotel stay, and I won't receive funds until after Christmas.
After contacting Support, I was told that I would have to wait a full 30 days to get my funds back following a recent stay at a hotel Not only that but the past week Ive used the card and therefore will not receive funds until after Christmas, which is totally unacceptable Im telling everyone not to use Branch transit services
User's recommendation: Stay away from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bhubaneswar, Odisha
Regarding loan
- - Used Branch 1 year; all EMIs on time; 4th EMI paid.
- - Loan limit increased, but app shows Not Eligible; please check and update.
Hello Team,
I have been using Branch for the last 1 year and all my EMIs are paid on time. Today I paid my 4th EMI. My loan limit has increased, but when I try to apply it shows Not Eligible.
Please check and update my eligibility.
Registered mobile number: 780305****
Please try to resolve my issue as soon as possible because this loan is very important to me please try to understand my situation , emergency situation I faced this time so I request to you please contact with me .
Please try to understand my prblm
Tiruchirappalli, Tamil Nadu
Resolved: Autopay cancel
Company fixed the issue and I have been provided with settlement agreement.
தெரியாம விழுந்துட்டு ஐந்து வருடத்திற்கு உளுந்து விட்டது ஆட்டோ பேவை எனக்கு கேன்சல் பண்ண வேண்டும் ப்ளீஸ் கால் பண்ணாலும் யாரும் எடுக்க மாட்டாங்க
Auto-pay cancellation: no payment received and 15,000 auto-pay auto cancellation. I have no payment; it's a personal loan.
- Delete my account
- Bad customer service
- Money is inside my account
- Not responding to messages
Preferred solution: Auto pay cancel
User's recommendation: 944393****
Jasper, Georgia
Put on hold for 15 minutes then hang up on me
- - Can't log in; they repeat the same questions.
- - I sent what they needed, but nothing happened; I may switch banks to deposit my check.
I told them I can't log into my account and they ask me same question over and over since last Friday
I send them what they need and nothing is accomplished yet
So what I do now , maybe find another company to deposit my check into
User's recommendation: You guys need return call instead of email cuz nobody each other
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have a repayment issue
I want to pay my debt but my old phone number is lost am unable to login pls kindly help me out.you can reach me on my new number 0903122**** or through my email lawrenceakinola011@***.com
User's recommendation: Branch is very good in satisfying my urgent needs of money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jind, Haryana
Loan not approved
- - Customer says they are not eligible for a loan and asks for a profile review.
- - They want guidance on what to improve to get approved next time.
Hi branch team ,I got a message that iam not eligible for a loan right now kindly review my profile and let me know what I can improve to get approved next time thanks name sandeep mo 720687**** email sandeeps72729@***.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hazaribagh, Jharkhand
Mera number black list Kho Gaya Hai mujhe call karke bataiye
My branch ID has not logged in to the branch app, so I am facing a problem in the branch app. I request you to solve my problem.
Preferred solution: My id has not login
User's recommendation: My id is not login
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLocked out of account
- - No real person was reached; my new account is locked for over a week, blocking instant pay, and emails were closed without fixing the issue.
I have yet to speak with a real person. It has been over a week now that my new account has been locked and it prevents me getting instant pay for my nursing shifts!
I first sent an email with all information and they closed it without fixing any issue! It's ridiculous!
User's recommendation: I do not reccomend at this time.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Warangal, Telangana
Payment done update statement
Payment done emi
7170
Statement update
I am not due second month emi
I will pay 19/12/2025
Please update my loan account
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You need to file a police report and close this account. Someone has your banking information.
Thank you! I did file a report.
:) I have the account open until it can be resolved, but I moved out all the money and froze the debit card. People are the worst.
:( (Also, $128 in food from Uber Eats places is wild work. They must have been STARVING)
Thank you :) Bless
This was meant as a reply to Nara, my bad lol.
You have no proof that their employees are stealing the money. They can sue you for that.
Thanks!
You have no idea of legal stuff child.